Shipping policy
Order processing times
Our orders are processed within 1-3Â business days. During seasonal times like Black Friday and Christmas, order processing can take up 5 business days. We appreciate your patience while we prepare your order.Â
Shipping times
We ship from our shop located in the United States. We ship internationally!
- Orders shipping within the United States will arrive within 3-5 business days, unless faster shipping option is chosen during purchase.
Shipping costs
- We offer USPS/UPS shipping rates which are calculated at checkout based on the total weight and size of products in your order.
Local pickup
We currently offer free pickup at our shop location in Costa Mesa. At checkout, select the pickup option and make your purchase. After you receive your order confirmation, you will receive a second email stating that we are preparing your order. Pickup orders are generally ready for pickup within 2-3 hours. If you have placed your order after business hours, or within 3 hours of the location closing, your order will be prepared the following day if the item(s) is/are in stock.
When your order is ready for pickup, you will receive an email stating that you may visit our shop location with the business address and hours. Please bring a piece of valid identification and order confirmation email to the store.
Returns, exchanges, cancellations
Full refunds and exchanges are offered for regular priced products within 30 days of purchase from our shop, or within 30 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:
- Items must not be used, worn, or damaged.
- All original tags/seals/packaging must be attached and unopened.
- You must present a valid receipt or proof of purchase.
Certain types of items are not eligible for returns or exchanges, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on used items or gift cards.
If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at joeanselmomotorsports@gmail.com or call us at (949) 683-4800 so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We provide real time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at joeanselmomotorsports@gmail.com or (949) 683-4800. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at joeanselmomotorsports@gmail.com. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.